Rujukan Laman

Terms for your account and access

These Terms & Conditions explain how your account, identity checks, payment handling, and notice updates work before you open an account with rizzy, so you know what we…

Clear clausesEligibility firstMalaysia accessAccount checks

Explore the lobby Read FAQ

Jurisdiction rules that apply here

rizzy Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms set the rules that apply when you open and use an account with rizzy. They cover eligibility, the accuracy of the details you submit, how we may verify identity, how notices are sent, and when access can be paused or ended. If local law

1
gives you a right that is different from this page, the local law applies to the extent required. Where access or eligibility is discussed, it depends on local law and is available where local law permits. We may update the wording when our process changes or
2
when the law changes, and the version posted here is the one that applies after it appears. The chips below show the local payment rails you may see in Malaysia: Touch 'n Go, GrabPay, Boost, and FPX. They are context only, but they help you read
3
the account flow with the right reference before you act.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

ASK US DIRECTLY

Where to ask about the terms

If you want the wording explained in plain language, use the contact path in your account and point us to the clause, date, or notice you want checked.

Live chat Use live chat from the account area if you want a quick pointer to a clause, a status check on a request, or help understanding which rule applies to your account.

Email Send your message from the registered email address when you need a written reply about eligibility, identity checks, retention, or a notice already sent to you and record history.

Account inbox If you already have access, the inbox inside your account is the fastest way to link your request to the right record and keep the thread in one place.

DATA AND ACCESS

How we handle your records

We keep this page linked to the same controls that protect your account record, so changes are easier to trace later.

Data handling

We keep the account data needed to apply the terms, confirm eligibility, handle disputes, and meet legal duties. We do not ask for extra fields unless a clause, notice, or local law requires them.

Cookies

Cookies help us remember your session, the language you used, and the page version you saw last. If you clear them, you may need to log in again before you can read or accept a change.

Account security

Login checks protect changes to your profile and any request that affects the terms on your account. If a request looks unusual, we may pause it until you confirm it through the same contact route.

Retention

We keep records for as long as needed to apply the terms, resolve disputes, prevent mistakes, and meet legal retention duties. After that, they are removed or archived under our retention process.

Change requests

If you want to correct details, ask for a copy of the page history, or request deletion where the law allows, send the request from your registered contact channel.

Contact route

Use the support contact on your account page for data, cookie, security, or retention requests. We will confirm what we can change, what we must keep, and the next step if more detail is needed.

Common questions on these terms

These questions cover the points that usually matter before you open an account or respond to a notice. If you need a clause explained, send the request from the contact route on your account and name the section, date, or change you want checked. Where local law changes the answer, the local rule controls, and we will tell you which part applies to your account.

They cover account opening, eligibility checks, payment handling, withdrawals, updates to the page, and the steps we may take if a clause is not followed. Anything not written here is handled under the law that applies to your location.

You can open an account only where local law permits and if you meet the eligibility requirements shown on the page. If access is restricted in your area, we will not enable it.

Yes. We may update the terms when the law changes, our process changes, or we need clearer wording. The version posted on this page is the one that applies after it appears, so check it before acting on the account.

Checks help us confirm that the account details belong to you, reduce misuse, and meet the duties attached to the terms. If a check is needed, we will say which detail is required and how to send it safely.

Payment rules explain which rails may appear, how deposits are matched to your account, and what verification can be asked before a withdrawal is processed. If a rail is unavailable, it will not be shown for your account.

We keep records only for as long as needed to apply the terms, resolve disputes, prevent errors, and meet legal retention duties. After that period, the records are removed or archived under our retention process.

Send the request through the contact route in your account and name the clause you want explained or changed. If the matter depends on local law, we will tell you which part can be acted on and which cannot.

Terms for your account and access

Where to ask about the terms

How we handle your records

Data handling

Cookies

Account security

Retention

Change requests

Contact route

Common questions on these terms

01 What do these terms cover?

02 Can I open an account in Malaysia?

03 Can you change the terms after I open?

04 Why do you ask for checks?

05 How are payment rules handled?

06 How long do you keep records?

07 How do I ask about a clause?

Related Pages